Support

Returns & Exchanges

Our return, exchange, and refund policy — including the 30-day window, restocking fees, and final-sale items.

Last updated: August 24, 2026

Return Window

If for any reason you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a refund or credit toward another purchase.

How to Start a Return

All returns require a return authorization. Before sending anything back, please contact our support team to receive a Return Merchandise Authorization (RMA) number and return instructions:

Restocking Fee

A 15% restocking fee applies to items that are used or not in their original packaging. Any restocking or non-refundable shipping fees will be communicated to you before the return is authorized.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, we will initiate a refund to your original payment method. You should see the credit within 24–48 hours of the initiation, depending on your card issuer’s policies.

Exchanges

If you received a defective or damaged item and would prefer an exchange instead of a refund, contact us and we will arrange a replacement. Please retain all original packaging and note any damage to the carrier at delivery where possible.

Shipping Costs

Original and return shipping costs are non-refundable and will be deducted from your refund, except in cases of shipping error, damage, or defective product.

Final Sale & Non-Returnable Items

  • All clearance and final-sale items are not eligible for return or refund.
  • Pre-order products are not eligible for local pick-up or the local pick-up discount, and must be shipped.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

Contact Us