Photos or video where relevant.<\/strong> For a fitment or assembly problem, a short video is usually faster to diagnose than a long email.<\/li>\n<\/ul>\nBefore You Start<\/h2>\n
Most problems reported after delivery trace back to something checkable in the first ten minutes. Do these before you begin assembly:<\/p>\n
\n- Inspect the shipment before signing.<\/strong> Note visible freight damage on the delivery paperwork at the time of delivery. Once the carrier leaves, that record is the strongest evidence you have.<\/li>\n
- Confirm the contents against the packing list.<\/strong> Check off each box, hardware bag, and part before you start, while everything is still identifiable.<\/li>\n
- Measure the space and the route in.<\/strong> Doorways, stair turns, and ceiling height at the lowest point — including beams, ductwork, and door tracks. Our Buying Guides<\/a> page walks through how to measure properly.<\/li>\n
- Read the assembly documentation shipped with your unit.<\/strong> It lists the tools required and the parts, and it takes priority over any generic instructions you may find online.<\/li>\n
- Plan for two people.<\/strong> Large frames and racks are not a one-person job, regardless of how the box arrives.<\/li>\n<\/ul>\n
Assembly & Setup<\/h2>\n
Most units assemble with standard hand tools. The steps below describe the general sequence; your unit’s documentation gives the exact order and hardware for that model.<\/p>\n