Shipping & Delivery

Last updated: September 8, 2026

Delivery Methods

FITMAX ships orders by parcel carrier (for smaller items such as accessories, plates, and small parts) or by freight carrier (for large items such as racks, rigs, cable machines, and multi-box orders). The method for your order is shown at checkout.

Large freight shipments are delivered to a curbside or driveway location and may arrive on a pallet. Liftgate service (lowering the pallet to the ground) and inside delivery (carrying items to a room or space) are optional upgrades available at checkout for an additional fee where offered.

Processing Times

Most in-stock orders are processed and handed to the carrier within 1–3 business days of order confirmation. Orders containing back-ordered, made-to-order, or drop-shipped items may take longer, and the product page or your confirmation will note the estimated lead time.

Transit Times

Transit time depends on the shipping method and your location. Parcel orders typically arrive within 3–7 business days within the contiguous United States. Freight shipments are scheduled with the carrier and typically arrive within 1–3 weeks; the carrier will contact you to arrange a delivery window. Alaska, Hawaii, and international addresses may take longer and may be unavailable for some items.

Shipping Costs

Shipping costs are calculated at checkout based on the items in your order, the method selected, and your delivery address. Freight surcharges, liftgate, inside delivery, and residential delivery fees are disclosed at checkout where applicable. Shipping is not refundable except as described in our Returns & Cancellations policy.

Tracking & Scheduling

Once your order ships, you will receive a tracking number or freight reference by email. For freight orders, the carrier will call to schedule delivery — please provide a reachable phone number at checkout and monitor your email and phone to avoid missed-delivery or storage fees.

Receiving Your Order

Please inspect your shipment at delivery. Before signing for a freight shipment, note any visible damage, shortages, or box damage on the carrier’s delivery receipt. Photograph any damage to packaging or product before unpacking further. This documentation is required to process a damage claim.

Damaged, Lost, or Delayed Shipments

If your order arrives damaged, is missing items, or is significantly delayed, contact us within 7 days of delivery (or expected delivery) with your order number and photos. We will arrange a replacement or refund at no cost to you where the issue is a shipping error or carrier damage.

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